Conflict Management course

INTRODUCTION

Resolving Disagreements in the Workplace



DURATION OF THIS CONFLICT MANAGEMENT COURSE

One full day.



WHO SHOULD ATTEND THIS COURSE?

Everyone who would like to get the most out of their day can attend this course. All levels of workforce will benefit from this course.



COURSE DATES

We do not have workshops currently, but only provide on site training customized to your needs.



OUTLINE

Section 1: The Main Sources of Conflict

Topic A:  Introduction

Topic B:  Possible Sources of Conflict

Topic C:  Positive and Negative Characteristics of Conflict in The Workplace

Topic D:  Conflict Which May Arise in Personality Types

Section 2: Appropriate Techniques in Conflict Management

Topic A:  Introduction

Topic B:  Various Business Conflict Modes

Topic C:  Useful Steps to Be Taken to Manage Conflict

Topic D:  Different Stages of Conflict

Section 3: The Appropriate Action Plan and Strategies to Manage Conflict

Topic A:  Introduction

Topic B:  Methods Available to Resolve Conflict in Terms of The Labour Relations Act

Topic C:  The Most Appropriate Strategy to Resolve a Particular Conflict

Topic D:  Action Plans for Conflict Resolution

Topic E:  The Role Organisational Of Policies and Procedures in Preventing/Resolving Conflicts

Section 4: The Attributes of An Effective Conflict Manager

Topic A:  Introduction

Topic B:  Personal Attributes of a Good Conflict Manager

Topic C:  Conducting A Skills Audit

Topic D:  The Negative Attributes Which Should Be Avoided or Controlled by An Effective Conflict Manager

 

Empower Yourself - BOOK NOW!

Conflict Management course
For Learnership Interviews (On appointment only)
1st Floor - SpecCon Holdings (above Huge PC),
1294 Heuwel Ave
Centurion, 0046
South Africa

For Corporate Appointments
4th Floor, Block 2
Anew Hotel Centurion (Conference Centre)
Cnr Gordon Hood and Hendrik Verwoerd Drive
Centurion 0046
South Africa

Contact Details:

Tel: 012 667 4928
Email: [email protected]



VAT No: 4410263224

*


Everyone can rise above their circumstances and achieve success
if they are dedicated to and passionate about what they do
Nelson Mandela