Customer Satisfaction course

INTRODUCTION

Understanding the fundamentals of customer service and how it affects the customer. Interacting with customers at different levels of stress to meet their expectations through quality service and good communication techniques.



DURATION OF THIS CUSTOMER SATISFACTION COURSE

One full day.



WHO SHOULD ATTEND THIS COURSE?

Customer-facing staff, who need to serve customers on a more excellent level.



COURSE DATES

We do not have workshops currently, but only provide on site training customized to your needs.



OUTLINE

 Unit 1: Customer service fundamentals

Topic A: Customer service and customers

Topic B: Customer interaction

Topic C: Customer expectations

Unit 2: Customer service skills

Topic A: Attitude and attention

Topic B: Quality of service

Topic C: Problem resolution

Unit 3: Customer management

Topic A: Dissatisfied customers

Topic B: Angry customers

Topic C: Upset customers

Topic D: Stress in service situations

Unit 4: Customer communication

Topic A: Communication fundamentals

Topic B: Interpersonal communication

Topic C: Telephone skills

Topic D: E-mail etiquette

 

 

Empower Yourself - BOOK NOW!

Customer Satisfaction course
For Learnership Interviews (On appointment only)
1st Floor - SpecCon Holdings (above Huge PC),
1294 Heuwel Ave
Centurion, 0046
South Africa

For Corporate Appointments
4th Floor, Block 2
Anew Hotel Centurion (Conference Centre)
Cnr Gordon Hood and Hendrik Verwoerd Drive
Centurion 0046
South Africa

Contact Details:

Tel: 012 667 4928
Email: [email protected]



VAT No: 4410263224

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Everyone can rise above their circumstances and achieve success
if they are dedicated to and passionate about what they do
Nelson Mandela