Developing effective communication skills that build positive interactions with managers, colleagues and subordinates; customers and vendors.
One full day.
Anyone who would like to refine their communication skills particularly anyone in a position of leadership or authority in an organisation.
We do not have workshops currently, but only provide on site training customized to your needs.
Unit 1: Communication styles and methods
Topic A: Communication styles
Topic B: Verbal and nonverbal communication
Unit 2: First impressions and building rapport
Topic A: The importance of first impressions
Topic B: Communicating to build rapport
Topic C: Building positive relationships
Unit 3: Building relationships through feedback
Topic A: The importance of providing feedback
Topic B: Providing feedback
Unit 4: Supervisors
Topic A: Understanding supervisor styles
Topic B: Handling human resource issues
Unit 5: Colleagues and subordinates
Topic A: Communicating with colleagues
Topic B: Communicating with subordinates
Unit 6: Customers and vendors
Topic A: Communicating with customers
Topic B: Communicating with vendors