Leadership Communication Techniques


This module will help the manager understand how to communicate in the workplace and also solve different conflict situations.


Executives, managers and supervisors who wish to develop a critical awareness of leadership theories and issues as well as develop essential leadership competencies and skills.


We do not have workshops currently, but only provide on site training customized to your needs.





Conflict Management

Section 1: Introduction To Communication Section 1: The Main Sources Of Conflict
Topic A:  Introduction Topic A:  Introduction
Topic B:  Communication Process Topic B:  Possible Sources Of Conflict
Topic C:  Purpose Of Communication Topic C:  Positive And Negative Characteristics Of Conflict In The Workplace
Topic D:  Types Of Communication Topic D:  Conflict Which May Arise In Personality Types
Section 2: Meetings  
Topic A:  Introduction Section 2: Appropriate Techniques In Conflict Management
Topic B:  Role Of Agendas In Meetings Topic A:  Introduction
Topic C:  Meeting Procedures Topic B:  Various Business Conflict Modes
Topic D:  Process Of Chairing A Meeting Topic C:  Useful Steps To Be Taken To Manage Conflict
Section 3: Report Writing Topic D:  Different Stages Of Conflict
Topic A:  Introduction  
Topic B:  Reasons For Report Writing Section 3: The Appropriate Action Plan And Strategies To Manage Conflict
Topic C:  Types Of Business Reports Topic A:  Introduction
Topic D:  Data Collection Topic B:  Methods Available To Resolve Conflict In Terms Of The Labour Relations Act
Topic E:  Compiling The Report Topic C:  The Most Appropriate Strategy To Resolve A Particular Conflict
Section 4: Oral Presentations Topic D:  Action Plans For Conflict Resolution
Topic A:  Introduction Topic E:  The Role Organisational Of Policies And Procedures In Preventing/Resolving Conflicts
Topic B:  Reasons For Making Presentations  
Topic C:  Creating The Presentation Section 4: The Attributes Of An Effective Conflict Manager
Topic D:  Delivering The Presentation Topic A:  Introduction
  Topic B:  Personal Attributes Of A Good Conflict Manager
  Topic C:  Conducting A Skills Audit
  Topic D:  The Negative Attributes Which Should Be Avoided Or Controlled By An Effective Conflict Manager


Empower Yourself - BOOK NOW!

For Learnership Interviews (On appointment only)
1st Floor - SpecCon Holdings (above Huge PC),
1294 Heuwel Ave
Centurion, 0046
South Africa

For Corporate Appointments
4th Floor, Block 2
Anew Hotel Centurion (Conference Centre)
Cnr Gordon Hood and Hendrik Verwoerd Drive
Centurion 0046
South Africa

Contact Details:

Tel: 012 667 4928
Email: [email protected]

VAT No: 4410263224


Everyone can rise above their circumstances and achieve success
if they are dedicated to and passionate about what they do
Nelson Mandela