This module will help the manager understand how to communicate in the workplace and also solve different conflict situations.
Executives, managers and supervisors who wish to develop a critical awareness of leadership theories and issues as well as develop essential leadership competencies and skills.
We do not have workshops currently, but only provide on site training customized to your needs.
The cost for on-site training is R10,000 per day. Maximum 15 delegates for computer training and 30 delegates for soft skills training. For individual course, see our elearning platform.
|Section 1: Introduction To Communication||Section 1: The Main Sources Of Conflict|
|Topic A: Introduction||Topic A: Introduction|
|Topic B: Communication Process||Topic B: Possible Sources Of Conflict|
|Topic C: Purpose Of Communication||Topic C: Positive And Negative Characteristics Of Conflict In The Workplace|
|Topic D: Types Of Communication||Topic D: Conflict Which May Arise In Personality Types|
|Section 2: Meetings|
|Topic A: Introduction||Section 2: Appropriate Techniques In Conflict Management|
|Topic B: Role Of Agendas In Meetings||Topic A: Introduction|
|Topic C: Meeting Procedures||Topic B: Various Business Conflict Modes|
|Topic D: Process Of Chairing A Meeting||Topic C: Useful Steps To Be Taken To Manage Conflict|
|Section 3: Report Writing||Topic D: Different Stages Of Conflict|
|Topic A: Introduction|
|Topic B: Reasons For Report Writing||Section 3: The Appropriate Action Plan And Strategies To Manage Conflict|
|Topic C: Types Of Business Reports||Topic A: Introduction|
|Topic D: Data Collection||Topic B: Methods Available To Resolve Conflict In Terms Of The Labour Relations Act|
|Topic E: Compiling The Report||Topic C: The Most Appropriate Strategy To Resolve A Particular Conflict|
|Section 4: Oral Presentations||Topic D: Action Plans For Conflict Resolution|
|Topic A: Introduction||Topic E: The Role Organisational Of Policies And Procedures In Preventing/Resolving Conflicts|
|Topic B: Reasons For Making Presentations|
|Topic C: Creating The Presentation||Section 4: The Attributes Of An Effective Conflict Manager|
|Topic D: Delivering The Presentation||Topic A: Introduction|
|Topic B: Personal Attributes Of A Good Conflict Manager|
|Topic C: Conducting A Skills Audit|
|Topic D: The Negative Attributes Which Should Be Avoided Or Controlled By An Effective Conflict Manager|